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HighlevelCrafters
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WhatsApp

WhatsApp Marketing and Automation

WhatsApp is where your customers already are. The win is using it responsibly and automatically.

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The problem

Customers enquire on WhatsApp and then disappear because no one replies fast enough, or the conversation gets buried. Businesses try to manage WhatsApp manually and lose track of who needs a reply. Done well, WhatsApp is one of the highest-converting channels for follow-up, reminders and reactivation. Done badly, it becomes spam. We use it with consent, clear messaging and automation so it helps, not annoys.

What this service does

  • Lead notifications and instant replies
  • Appointment confirmations and reminders
  • Customer updates and nurturing
  • Broadcasts where compliant
  • Lead reactivation campaigns
  • Support and sales conversations
  • Consent and opt-out management
  • WhatsApp template setup

Who it is for

  • Businesses that get enquiries on WhatsApp
  • Teams that lose track of WhatsApp conversations
  • Companies that want automated reminders and follow-up
  • Owners who want a high-converting follow-up channel
How It Works

The process, step by step

A clear, repeatable process so you always know what is happening and why.

01

Connect

Connect WhatsApp to the CRM with proper approval.

02

Templates

Set up approved message templates.

03

Automate

Build instant replies, reminders and follow-up.

04

Segment

Segment contacts for relevant, consent-based sends.

05

Report

Track replies, bookings and conversions.

What HighLevel Crafters does

  • Connect WhatsApp to the CRM
  • Set up approved templates
  • Build instant reply and reminder automation
  • Run consent-based reactivation campaigns
  • Report on replies, bookings and conversions

How it connects with the platform

WhatsApp is built into the HighLevel Crafters platform alongside SMS and email. A lead that messages on WhatsApp appears in the same inbox, gets an instant reply, and enters the same follow-up sequences and pipeline.

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Example Workflow

From start to outcome

How this service moves a lead from first touch to a real business result.

  1. 1

    Lead sends a message on WhatsApp

  2. 2

    Message appears in the unified inbox

  3. 3

    Instant reply goes out automatically

  4. 4

    Lead enters a follow-up sequence

  5. 5

    Reminders are sent before appointments

  6. 6

    Old leads are reactivated with consent

  7. 7

    Replies and bookings are tracked

Business outcomes

  • Faster replies on a high-converting channel
  • Fewer missed appointments with reminders
  • Old leads reactivated with consent
  • All WhatsApp conversations in one place

Deliverables

  • WhatsApp connection and templates
  • Instant reply and reminder automation
  • Reactivation campaigns
  • Consent and opt-out management
  • Reply and booking reporting

Metrics that matter

The exact KPIs depend on your business model, but these are the numbers we focus on.

Reply rateResponse timeAppointment show-up rateReactivation response rateConversion from WhatsApp

Common mistakes we help you avoid

  • Manual WhatsApp management that loses conversations
  • Slow replies that lose leads to competitors
  • Broadcasts without consent or segmentation
  • No reminders, so appointments get missed
Related Services

Connect this to the rest of your system

Marketing AutomationEmail MarketingLead Reactivation
FAQs

Questions about whatsapp marketing and automation

Is WhatsApp marketing compliant?

Yes, when done with consent and approved templates. We follow messaging policies and manage opt-outs.

Can WhatsApp replies be automated?

Yes. We set up instant replies and use AI to handle common questions, with human handoff for complex ones.

Can I use WhatsApp for reactivation?

Yes, with consent. We segment old leads and send relevant reactivation messages.

Book a Personal Demo

See HighLevel Crafters built for your business.

Tell us about your business and we will set up a 1-on-1 walkthrough. We show you exactly how the 5-stage system fits your workflow, answer your questions, and map out a launch plan. No pressure, no jargon.

  • A live walkthrough of the platform built around your industry
  • A custom launch plan for your funnels, automations and pipelines
  • Honest answers on pricing, setup time and migration
  • A real human from our team, not a chatbot
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